ok Privacy Policy
A complete and transparent account of how ok collects, stores, and uses your personal information.
Table of Contents
Introduction and Scope
This privacy policy applies to all services, websites, and applications of the ok-bet platform. As a legal document, it reflects our commitment to protecting your information.
1.1 About This Policy
ok places the highest importance on user privacy. This policy explains what information is collected about you when you use ok's website or mobile app, register, make a deposit, or use any service — why it is collected and how it is used. By using this platform, you are considered to have accepted the terms of this policy.
To learn more about ok, visit our About Us page, which outlines the platform's mission and identity.
1.2 Scope of Application
This privacy policy applies to the following:
- ok's website (https://ok-bet.cam) and all associated pages
- ok's Android and iOS mobile applications
- ok's live chat and email support channels
- ok's promotional communications and bonus programmes
- ok users' payment and transaction processing
This policy does not apply to third-party websites or apps. In those cases, please refer to their own privacy policies.
Data Collection
2.1 Information You Provide Directly
When you register with ok or verify your account, you actively provide the following information:
- Full name (as shown on your national ID card or passport)
- Date of birth (for age verification — we only serve users aged 21 and above)
- Mobile number and email address
- Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account)
- Identity verification documents (NID / passport scan)
2.2 Automatically Collected Information
The following information may be collected automatically while you use the platform:
- IP address and device identifier
- Browser type, version, and operating system
- Login date, time, and session duration
- Games played, bet amounts, and transaction history
- Click and navigation patterns (within the site)
2.3 Payment-Related Information
Payment information required for deposits and withdrawals is collected at the time of the transaction. ok does not directly store any payment card numbers — this information is processed securely through verified payment processors. For transactions via bKash, Nagad, Rocket, and Upay, the respective provider's own privacy policy also applies.
Purpose of Data Use
3.1 Service Operation and Account Management
ok uses collected data primarily for the following purposes:
- Creating and verifying accounts and ensuring secure login
- Processing deposit and withdrawal requests
- Providing bonuses, cashback, and VIP benefits
- Resolving user complaints and support requests
- Detecting fraud, deception, and irregular activity
3.2 Security and Compliance
Data is used to maintain the security of ok's platform and to comply with applicable regulations. This includes age verification (ensuring users are 21+), monitoring suspicious activity, preventing multiple accounts, and maintaining secure payment channels.
3.3 Service Improvement
ok continuously improves its platform, game offerings, and payment features by analysing user experience. This analysis is aggregated and does not identify any individual user. ok's Terms and Conditions contain further details on this.
3.4 Communication and Notifications
Your mobile number and email are used to communicate important account information, security alerts, and service changes. Your consent is obtained before sending promotional messages, and you may withdraw that consent at any time.
Data Storage and Security
4.1 Retention Period
ok retains user data for as long as an account is active and as long as it is needed to provide services. Even after an account is closed, certain legal and financial records may be retained for a specified period in accordance with applicable regulations.
4.2 Technical Security Measures
ok takes the following technical measures to protect your data:
- SSL encryption — all data transmissions are handled through encrypted channels
- Sensitive data (passwords, payment data) stored with industry-standard encryption
- Secure data centre infrastructure and regular security audits
- OTP verification and two-factor login protection
- Unauthorised access detection systems (IDS/IPS)
4.3 Internal Access Controls
ok staff are granted access to user data only to the extent required by their responsibilities. All staff are bound by strict confidentiality agreements and receive data protection training. Any irregularity found is acted upon immediately.
Sharing Data with Third Parties
5.1 Data Sharing Policy
ok never sells users' personal data or shares it with third parties for commercial purposes. However, data may be disclosed in specific circumstances necessary for operating the service:
- Payment processors: Transaction information required for deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and banking partners.
- Game providers: Studios such as Pragmatic Play, JILI, Evolution, and PG Soft receive the minimum session information necessary to operate games.
- Technology partners: Verified technology providers involved in operating the site's infrastructure and analytics.
- Law enforcement agencies: When required by court order or applicable legal obligation.
5.2 Third-Party Accountability
Each party with whom ok shares data is contractually obligated to protect user information. They may only use the data for the specified purpose and may not share it further with anyone else without ok's permission.
Cookies and Tracking
6.1 Use of Cookies
ok's website uses cookies — small text files stored in your browser. Cookies are used for the following purposes:
- Essential cookies: Maintaining login sessions and operating core site functions — disabling these will prevent the site from working properly.
- Performance cookies: For analysing and improving user experience.
- Preference cookies: For remembering language, theme, and other user preferences.
6.2 Cookie Controls
You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may cause some ok services to not work properly. A cookie consent banner is shown on your first visit to the site, where you can give your consent according to your preferences.
Your Rights
Every registered member of ok has specific rights regarding their personal data. Contact the support team to exercise these rights.
7.1 Right to Access
You may request a copy of the data ok holds about you. ok generally fulfils this request within a reasonable time.
7.2 Right to Rectification
If your account contains incorrect or incomplete information, you may request a correction. To make changes to your name, address, or contact details, send a request to the support team along with supporting documents.
7.3 Right to Erasure
In certain circumstances you may request that your personal data be deleted. However, legal or financial records that are required by law to be retained may not be immediately erasable.
7.4 Right to Object to Processing
You may object to your data being used for specific purposes, particularly for promotional communications. To stop promotional emails or messages, send a request via support chat or email.
7.5 Responsible Gaming and Data Protection
Under its responsible gaming programme, ok may monitor a user's playing patterns to help identify problematic gaming behaviour. This information is used solely for the member's protection and not for any other commercial purpose.
Protection of Minors' Data
8.1 Age Restriction
ok strictly does not provide services to anyone under the age of 21. An age verification process is followed at the time of registration. If ok becomes aware that a minor's data has been collected by mistake, that data and the associated account will be closed immediately.
8.2 Information for Parents
If you believe that a minor in your family has registered with ok or is using the platform, please contact our support team without delay. We will investigate promptly and take the necessary action.
Policy Changes
9.1 Update Process
ok may update this privacy policy from time to time to keep pace with changes in applicable law, technology, or our services. For any change:
- The "Last updated" date at the top of the page will be changed
- For significant changes, registered members will be notified by email or SMS
- Continued use of the platform after a change is considered acceptance of the new policy
9.2 Retention of Previous Versions
Previous versions of the policy prior to each update are kept in ok's archive. You may request an earlier version through the support channel if needed.
Contact
10.1 Privacy-Related Requests
For any questions, requests, or complaints regarding this Privacy Policy, please contact ok's support team:
- 24/7 Live Chat — directly from the ok website or app
- Email: [email protected]
The support team is available in both Bengali and English, seven days a week, twenty-four hours a day. You can also visit the FAQ page for answers to common questions.
10.2 Complaint Resolution
If you have a complaint related to data protection, please first try to resolve it through ok's support team. ok takes every complaint seriously and is committed to resolving them in a timely manner.
Play safely at ok
Enjoy ok's large game collection and bonus offers while keeping your information secure. For members aged 21 and above.
Go to ok Login page