FAQ
Detailed questions and answers about betting, casino and deposits
at ok
From BPL betting to bKash deposits, Teen Patti to account management — find answers to every question you might have, all in one place.
Whether you are new to ok or a regular member, questions about depositing money, understanding bets or setting up your account are common. This page covers more than 20 questions across four main topics — BPL and international match betting, deposits, casino games and member accounts — with detailed answers. Go to the ok Login page to access your account or read the responsible gaming guidelines. Scroll down to the relevant section for your question — if you still cannot find an answer, contact our support team directly. 21+
Table of Contents
BPL and International Matches
Live in-play betting on ok lets you place bets in real time while a match is in progress. Odds change after every over in a BPL match, so you can bet based on how the game is going. While logged in, go to the ok cricket betting page, select the active match and place your bet on the market of your choice. Markets stay open until the match ends.
On ok you can bet on IPL, T20 World Cup, ICC Champions Trophy and other international series alongside BPL. All home and away series of the Bangladesh Tigers are also covered. You will find markets for major football leagues and tournaments too. All events are available on both the app and the website.
If a match is declared no result or tied due to rain or any other reason, ok generally voids that bet and returns the full stake to your account. For multi bets, the voided selection is removed and the remaining selections are recalculated. Read the terms and conditions for specific rules.
Decimal odds are the simplest format. Example: if Team A's odds are 2.10, a ৳500 bet returns ৳1,050 (৳500 × 2.10) if Team A wins, meaning a profit of ৳550. If Team B's odds are 1.75, a ৳500 bet returns ৳875 (profit ৳375). The higher the odds, the greater the potential profit — but that team is considered less likely to win.
A multi bet combines several selections, so the combined odds are much higher. Example: three selections with odds of 1.60 × 1.80 × 1.90 = 5.47 gives a potential return of ৳547 on just a ৳100 bet. However, if any one selection loses, the entire bet is lost. Multi bets can be created easily on the bet slip at ok.
A BACK bet means you are betting on a team to win — you profit if they win and lose your stake if they do not. A LAY bet means you are betting against that team — you profit if they do not win and pay out if they do. Example: on a ৳500 BACK bet on Team A at odds of 2.00, you receive ৳500 if Team A wins; on a LAY bet, you receive ৳500 if Team A does not win and pay ৳500 if they do.
Deposits
To deposit on ok with Nagad, first log in and go to the Cashier or Deposit menu. Select "Nagad" and enter the amount — minimum ৳200. Send Money to the Nagad number shown on the page and submit the transaction ID. If successful, the amount will be added to your account within a few minutes.
The minimum deposit on ok is ৳200 for all payment methods. Whether you use bKash, Nagad, Rocket, Upay or bank transfer, a minimum deposit of ৳200 is enough to start playing and also qualifies you for the 200% welcome bonus.
ok supports the same methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks). Mobile banking methods are generally the fastest and easiest.
Deposits usually go through within a few minutes. If it takes more than 15 minutes, contact the ok support team via live chat with your transaction ID and amount. Support is available 24 hours a day, 7 days a week and can assist in both Bengali and English.
ok does not apply any additional charge on deposits. However, mobile banking services such as bKash or Nagad may deduct their own standard transaction fees — that is governed by those services' own policies. Keep this in mind when checking your total balance.
Withdrawals on ok are generally completed within 5 to 30 minutes. The minimum withdrawal is ৳500. Make sure the bKash number you enter when requesting a withdrawal is correct. Having a verified account makes the process faster.
Casino and Table Games
In Teen Patti, each player receives three cards and tries to win with the best hand — Trail, Pure Sequence and Sequence are the top hands. In Andar Bahar, one card is placed in the middle and the player bets on whether the next card of the same value will land on the "Andar" (left) or "Bahar" (right) side. You can find detailed rules on the ok Teen Patti 20-20 page.
In Baccarat, the goal is to get the Player's or Banker's hand as close to 9 as possible. The Banker bet has a slightly higher RTP, though a commission is usually charged on Banker wins. The Tie bet pays out more but has a much lower chance of winning. You will find Baccarat tables from Evolution and Pragmatic Play Live in the ok live casino.
An Inside Bet is placed directly on a number or a small group of numbers — the payout is higher (35:1 on a single number) but the chance of winning is lower. An Outside Bet covers large groups such as red/black, odd/even or 1-18/19-36 — the payout is 1:1 or 2:1 but the chance of winning is higher. Outside Bets are a good starting point for new players.
Yes, the ok live casino runs smoothly on both mobile browsers and the app. Go to the Vivo Live section and play live Baccarat, Roulette or Teen Patti directly on your phone. Keep a stable internet connection for good quality live streaming.
RTP (Return to Player) is the average percentage of total bets that a slot game pays back over the long term. For example, Gates of Olympus at a maximum RTP of 96.50% means an average return of ৳96.50 for every ৳100 wagered. This is not a guaranteed payout but a long-term average. RTP can be seen in the game information in the ok slots section.
The ok live casino has games from multiple top studios including Evolution, Pragmatic Play Live, Ezugi, Vivo Gaming and SA Gaming. These include various variants of live Baccarat, Roulette, Blackjack and Teen Patti. Visit the ok Casino page to see all games.
Member Account
To register on ok, click the "Register" or "Sign Up" button on the site or app. Enter a username, password, mobile number and the required details. Make sure you are at least 21 years old — this is a mandatory requirement. Your account will be activated after OTP verification and you will be eligible for the 200% bonus on your first deposit.
Click the "Forgot password?" link on the ok login page. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Follow the instructions to set a new password. For security, use a mix of uppercase letters, numbers and symbols in your password and do not share it with anyone.
No, ok rules allow only one account per person. If multiple accounts are found, they may be closed and the balances forfeited. All benefits, bonuses and VIP privileges are available from a single account. See the terms and conditions page for full rules.
To log in to ok from a new device, go to the site or app and enter your username and password. Logging in from a new device for the first time may require OTP verification — enter the code sent to your registered mobile number. For security, it is advisable not to log in over public Wi-Fi.
After logging in, go to the "Profile" or "Account Settings" menu to update your name, email or mobile number. Some changes may require identity verification. Change your password regularly to stay secure. If you have trouble updating your details, contact support.
There is no separate application for the ok VIP program — you are automatically upgraded from Bronze to Silver, Gold, Platinum and the highest level Diamond based on your activity and deposits. Each level earns weekly cashback — from a maximum of 0.3% at Bronze up to a maximum of 1.5% at Diamond. Visit the ok VIP page to see all benefits.
Still have questions? We are ready to help.
If you did not find your answer above, the ok support team is available seven days a week, twenty-four hours a day. Help is available in both Bengali and English.
Live Chat
Click the chat icon in the bottom corner of the site for instant support — active 24/7.