ok Responsible Gaming —
Stay Safe, Enjoy the Game
Betting is a form of entertainment — nothing more. At ok, we believe that setting the right limits and staying aware is the foundation of healthy betting habits.
Our Approach
ok is an entertainment betting platform — and we want our members to enjoy it as exactly that: entertainment. But when betting stops being a source of fun and starts causing stress in daily life, it is important to recognise when to stop. Responsible gaming means staying aware of your time, money, and state of mind.
As stated in our Terms and Conditions, members must be at least 21 years old to open an account at ok. This age limit is strictly enforced and identification may be requested for verification. Accounts found to belong to minors are closed immediately.
Betting should never be treated as a source of income. It is a game — and in any game, both winning and losing are possible. At ok, we want our members to only place bets with amounts that, if lost, will not affect their financial or family life. Set a budget, set a time limit, and if you lose, take a break rather than trying to recover losses quickly.
Our Privacy Policy explains in detail how we use member information — and no personal information is shared elsewhere when using our responsible gaming tools. Self-limit or self-exclusion requests are kept completely confidential.
If you have any questions about betting or are concerned about your own habits, our Frequently Asked Questions (FAQ) page has detailed answers on responsible gaming — or contact our 24/7 live chat support directly.
Self-Limit and Control Tools
After logging in to ok, these tools can be activated at any time from Settings.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, increasing the limit requires a waiting period before it takes effect.
Time Limit
Set in advance how many hours per day or per week you will spend betting. When the set time is up, your session will end automatically.
Temporary Break
Pause your account for anywhere from 24 hours to 30 days. You will not be able to log in during the break, but your account will not be deleted.
Self-Exclusion
Choosing long-term self-exclusion will keep your account fully inactive for between 3 months and 5 years. Once active, it cannot be cancelled early.
Activity History
View your betting and deposit history at any time. Monitor your own habits and make decisions based on what you see.
Support Request
If you have trouble with self-limits or self-exclusion, contact us via 24/7 live chat. The team is always ready to help in Bengali.
Warning Signs of Problem Betting
If any of the signs below feel familiar to you, take a break and seek support.
- You keep betting to recover lost money — and deposit more each time.
- You hide or lie to family or friends about how much you are betting.
- You feel restless, irritable, or anxious when you cannot bet.
- You are spending money meant for food, bills, or family needs on betting.
- You have tried repeatedly to control your betting but have not been able to.
- Work, studies, or family responsibilities are being neglected because of betting.
- Betting feels like the only way to cope with stress, loneliness, or sadness.
Where to Find Support
Asking for help is a sign of strength — not weakness. You can get support through the options below.
ok 24/7 Support
The ok live chat support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact them for any assistance with self-exclusion or setting limits. You can also reach us by email: [email protected]
Family and Loved Ones
Talk to a trusted family member. Those close to you often notice the problem first, and their support plays a vital role on the road to recovery.
Professional Advice
Speak with a mental health professional or addiction counsellor. Mental health services in Bangladesh are becoming increasingly accessible, and professional guidance provides effective long-term solutions.
21+ Age Requirement — Our Position
Registration and betting at ok are for those aged 21 and above only. An identity document (national ID) may be required during account verification. If a member is confirmed to be underage, the account is closed immediately and any deposited funds are returned.
If there is an underage person in your household who could access your device, set a PIN or password on the device and log out of your ok account. Do not share your login details with anyone.
- For members aged 21 and above only
- Identity verification is mandatory
- Account closed immediately if member is found to be underage
- Do not share your login details with anyone
ok's Commitment
ok is not just a betting platform — it is a place where members should feel safe and secure. We are committed to always putting member well-being first.
We will never encourage members to bet more, and if someone applies for self-exclusion, we will stop sending them bonus and promotional messages. All marketing communication is suspended for the duration of self-exclusion.
Our support team is trained in responsible betting and will respond with empathy and confidentiality whenever a member reports a problem. This is an integral part of our service.
Betting is entertainment — and ok wants it to stay enjoyable. If limits are crossed, we will work together to find a way forward.